Our host of customer care services helps in establishing and maintaining 'customer relationship management'. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues We provide exceptional experience in:

• Customer retention
• Research escalated cases and provide solution
• Cross-sell / up-sell purchases
• Compliant and query resolution
• Activation and change of services
• Billing queries
• Product information support
• Order management
• Warranty / replacement support
• Booking and reservations
• Loyalty programs
• Account queries and maintenance
• Insurance claims calls
• Inbound sales including cross-sell and up-sell services.

Extending support beyond sales by providing simple solutions to complex problems. We provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.
Provide step-by-step guidance to queries on:

• Troubleshooting support
• Installation support
• Software usage and problems
• Application and desktop related queries
• Internet related issues
• Connectivity problems
• Up-sell / cross-sell services and products
• Computer hardware queries
• Product related services queries
• Product up-gradation and accessories

Reducing Risk and enhancing bottom lines

We have implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the client's home mortgage products. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment. The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agents are trained and tested comprehensively on FDCPA. In addition, production scheduling and call processes are designed to ensure full adherence to FDCPA at all times.

To increase accuracy and reduce turnaround time.Our systematic approach towards training, quality control and service delivery helps our agents / associates, process transactions and consistently perform above the client's enterprise averages.
Reduce costs and consistently provide quality outputs in:

• Claims registration, adjudication and processing
• Application processing
• Order fulfillment
• Information verification and confirmation
• Skip tracing
• Research, analyze and resolve escalated cases
• Account maintenance and changes
• Correspondence management